FAQ

FAQ

What makes Wensora products unique?
Each piece is created with a focus on artistry, detail, and timeless design. We curate and craft items that go beyond décor, turning interiors into personal statements.

Where do you ship?
We ship across Europe. Orders are processed within a few days and delivered with trusted courier partners.

How long does delivery take?
Delivery time depends on your location, but typically ranges between 5–10 business days.

Do you offer international shipping outside Europe?
At this time, we focus on European delivery. International orders may be considered upon request.

What materials are used in Wensora items?
Our collection includes a variety of materials such as ceramics, wood, metal, and glass. Each product description provides detailed information about its composition.

Are the products handmade?
Yes, many of our items are handcrafted or finished by artisans, making each piece unique. Small variations are part of their charm.

Can I return or exchange an item?
If you are not satisfied with your order, you may return it within 14 days of delivery, provided it is unused and in its original packaging.

How do I care for Wensora products?
Care instructions vary depending on the material. Generally, wipe gently with a soft dry cloth. Avoid harsh cleaners or prolonged exposure to direct sunlight.

Do you offer gift packaging?
Yes, we provide elegant gift packaging upon request. It’s ideal for special occasions or sending Wensora pieces as thoughtful presents.

How can I contact customer service?
You can reach us via email or through the contact form on our website. We aim to respond within 24 hours on business days.